Shipping & Returns Policy

Shipping

We are committed to ensuring your order reaches you as quickly and efficiently as possible.

•    Flat-Rate Shipping: A standard courier fee of R140 applies to all orders.
•    Delivery Timeframe: Orders are processed and dispatched within 5 to 7 working days from the date of receipt.
•    Shipping Confirmation: Once your order has been dispatched, you will receive an email with your tracking details.
•    Courier Partner: We ship via Freightmore Express for secure and reliable delivery.
•    Track Your Order: You can track your shipment by visiting Freightmore Express Tracking and entering your waybill number.

 

Returns & Exchanges

We strive to provide you with high-quality products. However, if you encounter an issue, please review our returns policy below:

Non-Returnable Items:
•    Opened products are not eligible for return due to hygiene and safety reasons.

We accept returns in the following cases:
•    Incorrect Items Received: If you received the wrong product.
•    Damaged or Defective Products: If your order arrives damaged or faulty.

To initiate a return, please contact us with your order details and attach clear photos of the incorrect, damaged or defective product. Our team will assess the request and provide further instructions.


We appreciate your support and are always here to assist with any queries!

 

From our Clients...

  • "I recently used Jurelma on referral. She is phenomenal. Love the healthier natural products that she supplies on a refill basis"

  • "An investment and highly recommend! It is the best thing I have ever done for my household and myself. Thank you Jurelma and Healthy Maid"

  • "Jurelma is invested in what she does and does it so very well. If you're in any doubt about training your housekeeper, don't... it is so worth it"

  • "Not having to worry about any house chores frees up my time to spend with my little ones in a super clean and healthy environment"

  • "Walking into a spotless house, knowing appliances are well maintained and deep cleaned along with all the little details makes my heart sing"

  • "Jurelma is incredibly knowledgeable, efficient and so personal. It has been a real pleasure working with Healthy Maid. A brilliant investment"

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